Responsible Gaming at ka111

Participation in any form of real-money gambling on ka111 is restricted to individuals who are at least 18 years of age at the time of registration. This applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

During the registration and Know Your Customer (KYC) verification process, ka111 requires players to submit a valid National Identity Card (NID) or passport. Date of birth is cross-checked against this document to confirm the player is 18 or older before any deposits or withdrawals are processed. Accounts that have not completed age verification may deposit but cannot withdraw until verification is approved.

ka111 reserves the right to request additional age verification documents at any point during a player's account lifetime. If a player is found to have misrepresented their age during registration, ka111 will:

• Immediately and permanently close the account.
• Withhold any winnings accrued during the period of underage play.
• Return the original deposit amount, minus any bonuses applied.
• Report the incident to relevant authorities where required by law.

We actively support national and international efforts to prevent underage gambling and work with our game studio partners — including Pragmatic Play, Evolution Gaming, and Spribe — to ensure all product integrations maintain consistent age-gating standards.

ka111 has built a comprehensive suite of responsible gaming tools that put you in direct control of your gambling behaviour. These tools are accessible from within your account settings at any time, free of charge, and most take effect immediately upon activation. Our philosophy is that responsible gambling starts with informed, empowered players — not restrictions imposed after harm has already occurred.

All protective tools at ka111 are designed to be easy to activate but appropriately difficult to reverse. This asymmetry is intentional: it protects players who are in a vulnerable state from impulsively undoing a limit they set while in a clearer frame of mind.

Deposit limits are one of the most practical tools available for managing your gambling spend. At ka111, you can set a maximum deposit amount in BDT ৳ for any of the following periods:

• Daily limit: Maximum total deposits allowed within any rolling 24-hour period.
• Weekly limit: Maximum total deposits allowed within any rolling 7-day period.
• Monthly limit: Maximum total deposits allowed within any rolling 30-day period.

Once a deposit limit is set, it takes effect immediately. You may lower your deposit limit at any time and the reduction applies instantly. However, if you wish to raise or remove an existing deposit limit, ka111 enforces a mandatory 7-day cooling-off period before the increase takes effect. This is a deliberate safeguard against impulsive decisions made during periods of heightened play.

For example, if you set a monthly deposit limit of ৳20,000 and have already deposited ৳18,000 this month, your next deposit will be capped at ৳2,000 regardless of the amount you attempt to deposit. Any attempt to deposit beyond your limit will be declined with a clear in-app notification explaining why.

If you find that you are regularly hitting your deposit limit and feeling frustrated by it, we encourage you to speak with our support team rather than immediately requesting a limit increase. Our team can help you review whether your current limit is genuinely appropriate for your circumstances.

Self-exclusion is a formal request to ban yourself from gambling on ka111 for a defined or indefinite period. It is the most powerful responsible gaming tool available and is designed for players who feel their gambling is out of control or is causing significant harm to themselves or those around them.

Time-Out (Short Break)

A time-out is a short-term break designed for players who feel they need to step back temporarily. Available durations at ka111 are:

• 24 hours
• 7 days
• 30 days

During a time-out, your account is inaccessible for wagering. You may still log in to view your account history and process a withdrawal of any remaining balance. All promotional communications are paused. Time-out periods cannot be cancelled early — once set, the full duration must elapse before access is restored.

Formal Self-Exclusion

Formal self-exclusion is a longer-term measure. Players can self-exclude for periods of 6 months, 1 year, 2 years, 5 years, or permanently. To request self-exclusion:

• Contact our support team at [email protected] with the subject line "Self-Exclusion Request".
• Specify your desired exclusion period (or request permanent exclusion).
• Your account will be suspended within 24 hours of the confirmed request.
• All active bonuses and pending promotional offers will be voided.
• Your remaining real-money balance will remain intact and can be withdrawn after the exclusion period ends (for time-limited exclusions) or upon appeal review (for permanent exclusions).

During a self-exclusion period, ka111 will make all reasonable efforts to prevent you from opening a new account. Any attempt to register a new account during an active self-exclusion will result in that account being closed and any deposits returned. We take self-exclusion commitments very seriously and will not contact you with promotional material during any exclusion period.

Gambling is a form of entertainment. For the vast majority of players it remains that — a fun, recreational activity. However, for some individuals, gambling can develop into a compulsive behaviour that causes financial, emotional, and social harm. Recognising the warning signs early is critical to getting help before problems escalate.

Ask yourself honestly whether any of the following statements reflect your current relationship with gambling:

If you feel that gambling is negatively impacting your life or the lives of people close to you, please seek help immediately. There is no shame in asking for support — reaching out is a sign of strength, not weakness. Below are the primary avenues for getting help:

Parents and guardians have an important role to play in preventing underage gambling. If you share a device or household with minors, ka111 strongly recommends the following precautions:

• Never share your login credentials with anyone, including children or younger family members.
• Log out of your ka111 account when stepping away from a shared device, and use a strong, unique password that minors cannot guess.
• Enable device-level parental controls on shared computers, tablets, and smartphones. Most operating systems offer built-in parental control features that can restrict access to gambling websites.
• Use third-party filtering software to block gambling websites on devices used by children. Well-known options include Net Nanny, Qustodio, and Kaspersky Safe Kids.
• Have open conversations with children and teenagers about the nature of gambling — that it is a paid adult entertainment activity involving real financial risk, not a game or a way to make money.

If you believe a minor has accessed your ka111 account or placed wagers using your account details, contact [email protected] immediately. ka111 will investigate the situation, freeze the account, and provide guidance on the appropriate next steps including the reversal of any transactions where possible.

If at any point you feel that gambling is becoming a problem, or if you simply want to discuss activating any of the responsible gaming tools described on this page, please reach out to our team without hesitation. We are here to help — not to judge.

When contacting us about a responsible gaming matter, please include your registered username and a brief description of the tool or support you are requesting. We treat all responsible gaming communications with the highest level of confidentiality.